Terms and Conditions


Bonsai By Design Terms and Conditions


The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

About Bonsai By Design

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified. However in the event of supply difficulties with any items we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for item to become available.

Methods of Payment

We accept Paypal, Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. If you order off-line you may also pay by cheque. Please make cheques payable to Bonsai By Design Ltd and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.


In the unlikely event that your payment card is used fraudulently to make a purchase with Bonsai By Design, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling your Order

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery. 

You may cancel your order for any reason provided: -

You or the recipient notify us of your cancellation in writing/ e-mail to the address on our 
contact us page within seven working days of delivery. However, to avoid damage to bonsai it helps us to know within 24hours if you wish to return an item.

The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned. Please be careful to look after any bonsai you want to return, regular watering and storage in natural day light are essential. 

You return packaged item(s) to Returns at Bonsai By Design to the address on the 
contact page. Please return your goods in the packaging used to deliver your goods wherever possible.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Bonsai By Design and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.

Claims

Claims for breakages or other damage must be made to Bonsai By Design in writing or by email within three days of receipt.

Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Legal Statement

Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the individual nature of some of the goods. Seasonal variation should be expected. Bonsai trees are living things and will change throughout the seasons.
Prices are subject to alteration without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made. 
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.


Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable. 
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

Privacy Statement

We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. 
From time to time we may use the information gathered in order to send you promotional information from Bonsai By Design. We have however, within Bonsai By Design, adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company. 
We collect the following information from your order: name, email address, credit card billing address, credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

Changes to the privacy policy

We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Privacy policies of link sites

While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

Contact us

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our contact page.

Security

All credit or debit card details or collected via paypal using 256 bit encryption ensuring the safety of your details.

Damage to your Computer

Bonsai By Design makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Bonsai By Design shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Browser cookies

A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.

How do we use cookies?

Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

Delivery information

We are committed to ensuring that our bonsai and accessories arrive at your home/work in the same condition as they leave our nursery . All our bonsai leave our nursery in excellent condition and expertly packed to ensure they arrive as they left and we work closely with our couriers.

We are happy to deliver internationally however please be aware that there are restrictions in some countries on the import of live plants ,if you are in any doubt please contact us prior to ordering .

For Shipping methods ,pricing and restrictions please see our shipping page.